Propane CSR/Dispatcher

In this position, you play a crucial role in helping our operations run smoothly. You will be asked to provide excellent customer service to our customers while making sure our technicians and delivery personnel have all the information they need to get to their appointments on time and complete their tasks efficiently. You will communicate with our customers to collect important information for both scheduling appointments and aiding our technicians while on the job. What this position requires:

• Answer the phone promptly and professionally.
• Call customers to confirm appointments and schedule as necessary.
• Invoice clients as soon as work is completed.
• Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
• Ensure the accurate capture, data entry, and maintenance of customer information.
• Be familiar with our company, products, and services so many questions can be answered as quickly as possible.
• Alert managers quickly to significant customer issues, serving as a champion of the customers of our company.
• Efficiently dispatch and schedule service, delivery, and other resources.
• Schedule the client appointment and assign/match qualified staff to perform the work.
• Communicate effectively with associates, vendors, and customers.
• Knowledge of Microsoft Office suite is necessary.

We'd Love To Hear From You If:

• Excellent problem-solving skills
• Ability to use different platforms of communication
• Self-motivated
• Positive attitude and a friendly demeanor
• Ability to provide great customer care over the phone
• At Least 2+ years of customer service experience
• Propane experience is a plus!
• The ability to pass a background check
• Willingness to work evenings & weekends when needed